How to Fix a Problem

We've compiled solutions for frequent Poindeo usage problems. If you're experiencing these issues, try the solutions below.

Webpage Issues

Only the loading icon appears on the homepage

If it’s your first time entering the homepage, please wait for full loading. Or try to check your network connection. 

Editing Issues

How to fix uploading failures?

Potential conflicts between recent OS updates and the browser. The best user experience is on the Chrome and Edge browsers. If using Safari or Firefox, there may be compatibility issues.

Media thumbnails disappear in the panel

Re-click the current scene on the timeline to restore thumbnails.

Mouse actions and zoom effects are unsynchronized

Drag zoom points earlier than (before) action triggers on the timeline.

Recording Issues

Screen recording lags

Possible compatibility issues between newer system versions and Chrome. Try switching browsers or your OS.

Contact Support

If issues persist or you need to report a new problem, please contact our support team: [email protected]